Support
We do our best to make using NetworkShield Firewall as comfortable and efficient for you and your business as possible. If you have questions about the application, our free customer support service is here to help. We will try to help you solve your problem in the shortest time.
Getting support
Technical support is available for all users.
Registered users receive answers to their requests within 24 hours. This time increases to 48 hours for unregistered users. In fact, 75% of requests are answered within several hours. We do not send automatic replies to your letters.
Prior to contacting the support service, please read the help materials supplied with the program. It is very likely that you will find the answer there.
Contact Forms
You can send your request using one of the forms below. Please fill out all the fields attentively, as this will expedite the solution of your problem.
| Technical Support | Use this form for questions related to technical issues. |
| Sales questions | Use this form, if you experience problems with your NetworkShield Firewall order or you have not received your paid order within 24 hours. |
| General comments | Use this form for general questions, comments and suggestions. |